HOTEL ACCOMMODATION

NO telephone / WhatsApp bookings

Reservation Policy

• A quotation is a non-binding offer and the room will not be held.
• Bookings / Changes must be done in writing.
• A 100% deposit is needed to confirm your booking.
• If no deposit is received within 48 hours, we cannot hold the reservation for you.
• Balance payment must be done prior to arrival.
• We will gladly confirm your booking once funds received in full and upfront. Unfortunately unpaid booking requests will no longer taken into consideration and remain unconfirmed.
• Companies: Full payment must be done 7 days prior to arrival, or a Company order in writing.

Cancellation Policy

Should you cancel your reservation with us the following cancellation fees apply:

• 30 - 23 days prior arrival date 10% service fee of full invoice amount.
• 22 - 15 days prior arrival date 35% of full invoice amount.
• 14 - 7 days prior arrival date 50% of full invoice amount.
• 6 - 1 days prior arrival date 90% of full invoice amount.
• NO SHOW 100% of full invoice amount.

The above cancellation policy will apply, regardless of any circumstances, including, but limited to, the Coronavirus pandemic or other global crises.

Please note: Tourist Travel insurance should cover possible Covid-19 related situations when the clients are travelling.

Check In and Check Out

If you are running late please WhatsApp / phone +264 81 637 9521 (NO Bookings)

• Check - In: as from 14:00.
• Check - Out: 10:00.
• A N$100 fee will be charged for the first hour after 10h00am, after one hour the full rate for one night.
• Early check-ins or late check-outs must be arranged before.
• A N$500 fee will be charged should you not return the key at check-out.

Room Guideline

• All rooms are strictly NON-SMOKING and ground levelled.
• All rooms are non self-catering.
• Single Room: 1 guest per room (no extra bed)
• Double / Twin Room: 2 guests per room (no extra bed)
• Family Room: Only for families with children younger than the age of 12 years
• Minimum 3 pax and a maximum of 4 pax per family unit

• Children aged 0 - 2: stay with one paying adult free of charge; baby cot will be provided.
• As from the age of 3 to 11 years, family rooms are available at full family-room-rate per child and adult.
• Children as from the age of 12 will be handled as adults and are at full accommodation rate; no family room occupation possible.

Pet Policy

• Strictly no pets allowed on the premises.
• Please note: There may be Hotel owned dogs present at the Hotel, due to this as well as the wildlife in the area there is a strict no dog / pet policy.

Food & Drink Policy

Strictly no own food or drinks allowed in our Restaurant & Beer Garden.

• We ONLY do traditional Namibian farm-style cooking. We do NOT cater for other cultures rituals and cooking methods.
• Allergies and food restrictions should be told to the kitchen before ordering, or for dinner & breakfast bookings, mentioned before arrival.
• As per law, no liquor may be served on public holidays or Sundays with out meals.
• The hotel is not self catering.
• All our prices, unless specified otherwise, include dinner & breakfast. Drinks are not included.
• Breakfast is served between 06:00 – 09:00.
• If you plan to depart before 06:00 in the morning and therefore not able to have breakfast with us, please inform us about this arraignment on or before arrival – so that we can pre-pack a wonderful breakfast packet for you.
• Dinner is a 3-course set menu, and starts at 19:00.
• Dinner does not include drinks nor can items of food be traded for drinks.
• Day menu orders run from 06:00 - 18:00.
• No own food or drinks are allowed to be consumed in our Restaurant & Beer Garden. You will be kindly asked to leave.

Electricity

Helmeringhausen Hotel is environmentally friendly, using solar power as our only source of electricity. Due to this, we have a limited electric supply.

• Strictly, no running cables to your vehicles to power fridges or other high consuming electronical devices.
• There are no fridges in the rooms but you are more than welcome to ask at reception to have your refrigerated and frozen items stored.
• There are no rooms with air conditioners but all the rooms are supplied with fans.

WiFi

• Free WiFi is available to hotel guests, however it unfortunately does not reach the rooms. It is useable in the Restaurant and Beer-Garden.

Right of Admission

• We reserve right of admission.
• Helmeringhausen Hotel & Guest Farm is privately owned and any person who we, the owners, perceive as rude or out of order, can be asked to leave immediately, without prior notice. 

Damages

• Any damage to facilities, breakage or guest amenities used during your stay and any outstanding bills must be settled upon departure.
• Should you fail to make payment, you hereby authorise Helmeringhausen Hotel to take payment with your card details provided. If no card details are provided you will receive a bill that will be sent to your email address and will be expected to settle it at soon as possible. If it is not settled by the provided date legal action may be taken.
• We will not be held responsible for any claims for loss or damages to property, personal injury or any loss of life, howsoever caused, including but not limited to gross negligence.
• By paying for your stay and/or clicking on the agree to terms & conditions, you automatically agree to these terms.

Office Hours

• Monday - Friday | 08:00 - 16:00
• Saturday & Sunday | Closed
• Public Holidays | Closed

Unfortunately we are unable to attend to any requests on weekends and public holidays.

We trust in your kind understanding.

Reservation Policy

• A quotation is a non-binding offer and campsite will not be held.
• Bookings changes are not possible for Camping.
• A 100% deposit is needed to confirm your booking.
• If no deposit is received within 48 hours, we cannot hold the reservation for you.
• Balance payment must be done prior to arrival.
• We will gladly confirm your booking once funds received in full and upfront. Unfortunately unpaid booking requests will no longer taken into consideration and remain unconfirmed.

Cancellation Policy

Should you cancel your reservation with us the following cancellation fees apply:

• Booking is non-refundable
• Changing the date of stay is not possible

The above cancellation policy will apply, regardless of any circumstances, including, but limited to, the Coronavirus pandemic or other global crises.

Please note: Tourist Travel insurance should cover possible Covid-19 related situations when the clients are travelling.

Check In and Check Out

If you are running late please WhatsApp / phone +264 81 637 9521 (NO Bookings)

• Check - In: from 14:00 - 18:00.
• Please note: NO LATE CHECK-IN for camping possible.
• Camping gate will be locked at 18:00.
• Check - Out: 10:00.
• A N$100 fee will be charged for the first hour after 10h00am, after one hour the full rate for one night.
• Early check-ins or late check-outs must be arranged before.

• Strictly no restaurant tabs for camping.
• Pay as you go only.

BOUTIQUE APARTMENTS

NO telephone / WhatsApp bookings

Reservation Policy

• A quotation is a non-binding offer and the room will not be held.
• Bookings / Changes must be done in writing.
• A 100% deposit is needed to confirm your booking.
• If no deposit is received within 48 hours, we cannot hold the reservation for you.
• Balance payment must be done prior to arrival.
• We will gladly confirm your booking once funds received in full and upfront. Unfortunately unpaid booking requests will no longer taken into consideration and remain unconfirmed.
• Bookings only available for a minimum of 2 nights.

Cancellation Policy

Should you cancel your reservation with us the following cancellation fees apply:

• 30 - 23 days prior arrival date 10% service fee of full invoice amount.
• 22 - 15 days prior arrival date 35% of full invoice amount.
• 14 - 7 days prior arrival date 50% of full invoice amount.
• 6 - 1 days prior arrival date 90% of full invoice amount.
• NO SHOW 100% of full invoice amount.

The above cancellation policy will apply, regardless of any circumstances, including, but limited to, the Coronavirus pandemic or other global crises.

Please note: Tourist Travel insurance should cover possible Covid-19 related situations when the clients are travelling.

Check In and Check Out

If you are running late please WhatsApp / phone +264 81 637 9521 (NO Bookings)

• Check - In: as from 14:00.
• Check - Out: 10:00.
• A N$100 fee will be charged for the first hour after 10h00am, after one hour the full rate for one night.
• Early check-ins or late check-outs must be arranged before.
• A N$500 fee will be charged should you not return the key at check-out.

Apartment Guideline

All apartments are strictly NON-SMOKING.

All apartments are self-catering.

Apartments: maximum 2 guests per apartment (no extra bed).

There are only 2 apartments available.

Minimum 2 nights.

Children Policy

• Strictly no children under the age of 12 allowed at the Boutique Apartments.

Pet Policy

• Strictly no pets allowed on the premises.
• Please note: There may be Hotel owned dogs present at the Hotel, due to this as well as the wildlife in the area there is a strict no dog / pet policy.

Food & Drink Policy

Strictly no own food or drinks allowed in our Restaurant & Beer Garden.

• We ONLY do traditional Namibian farm-style cooking. We do NOT cater for other cultures rituals and cooking methods.
• Allergies and food restrictions should be told to the kitchen before ordering, or for dinner & breakfast bookings, mentioned before arrival.
• As per law, no liquor may be served on public holidays or Sundays with out meals.
• Boutique Apartments are self-catering with fully equipped kitchen with modern cooking utensils as well as braai facilities and does not include meals however breakfast & dinners are pre-bookable. Bookings must be made in advance.
• Breakfast is served between 06:00 – 09:00.
• Dinner is a 3-course set menu, and starts at 19:00.
• Dinner does not include drinks nor can items of food be traded for drinks.
• Day menu orders run from 06:00 - 18:00.
• No own food or drinks are allowed to be consumed in our Restaurant & Beer Garden. You will be kindly asked to leave.

Electricity

Helmeringhausen Hotel is environmentally friendly, using solar power as our only source of electricity. Due to this, we have a limited electric supply.

• Strictly, no running cables to your vehicles to power fridges or other high consuming electronical devices.
• Fridges are provided in both boutique apartments.
• No air conditioners available but the apartments are supplied with fans.

WiFi

• There is no WiFi available at the Boutique Apartments, however free WiFi is available at the hotel.
• Cellphone reception is available.

Fires

These rules are put in place to keep everyone safe, including wildlife.

• Fires are only to be made in designated areas, such as the braai area.
• Fires must be completely extinguished when not in use.
• Failure to comply with these rules may lead to being asked to leave and / or paying a fine to the hotel.
• Any damages resulting from not abiding by these rules may result in a fine.

Right of Admission

• We reserve right of admission.
• Helmeringhausen Hotel & Guest Farm is privately owned and any person who we, the owners, perceive as rude or out of order, can be asked to leave immediately, without prior notice.

Damages and Claims

• Any damage to facilities, breakage or guest amenities used during your stay and any outstanding bills must be settled upon departure.
• Should you fail to make payment, you hereby authorise Helmeringhausen Hotel to take payment with your card details provided. If no card details are provided you will receive a bill that will be sent to your email address and will be expected to settle it at soon as possible. If it is not settled by the provided date legal action may be taken.
• We will not be held responsible for any claims for loss or damages to property, personal injury or any loss of life, howsoever caused, including but not limited to gross negligence.
• By paying for your stay and/or clicking on the agree to terms & conditions, you automatically agree to these terms.

Office Hours

• Monday - Friday | 08:00 - 16:00
• Saturday & Sunday | Closed
• Public Holidays | Closed

Unfortunately we are unable to attend to any requests on weekends and public holidays.

We trust in your kind understanding.

ADVENTURE CAMP

NO telephone / WhatsApp bookings.

Reservation Policy

• Only bookable through Tour Operator Companies with a Tour Guide.
• A quotation is a non-binding offer and the adventure camp booking will not be held.
• Bookings / Changes must be done in writing.
• A 100% deposit is needed to confirm your booking.
• If no deposit is received within 48 hours, we cannot hold the reservation for you.
• Balance payment must be done prior to arrival.
• We will gladly confirm your booking once funds received in full and upfront. Unfortunately unpaid booking requests will no longer taken into consideration and remain unconfirmed.
• Companies: Full payment must be done 7 days prior to arrival, or a Company order in writing.
• NO Bookings with out a Tour Guide.
• No Bookings for a group less than 8 or more than 16 including Tour Guide.

Cancellation Policy

Should you cancel your reservation with us the following cancellation fees apply:

• 30 - 23 days prior arrival date 10% service fee of full invoice amount.
• 22 - 15 days prior arrival date 35% of full invoice amount.
• 14 - 7 days prior arrival date 50% of full invoice amount.
• 6 - 1 days prior arrival date 90% of full invoice amount.
• NO SHOW 100% of full invoice amount.

The above cancellation policy will apply, regardless of any circumstances, including, but limited to, the Coronavirus pandemic or other global crises.

Please note: Tourist Travel insurance should cover possible Covid-19 related situations when the clients are travelling.

Check In and Check Out

If you are running late please WhatsApp / phone +264 81 637 9521 (NO Bookings)

• Check - In: as from 14:00.
• Check - Out: 10:00.
• A N$100 fee will be charged for the first hour after 10h00am, after one hour the full rate for one night.
• Early check-ins or late check-outs must be arranged before.

Tent Guideline

All Tents are strictly NON-SMOKING.

Single Tent: 1 guest per tent

Double / Twin Tent: 2 guests per tent (no extra bed)

Children Policy

• Strictly no children under the age of 12 allowed for the Adventure Camp.

Pet Policy

• Strictly no pets allowed on the premises.
• Please note: There may be Hotel owned dogs present at the Hotel, due to this as well as the wildlife in the area there is a strict no dog / pet policy.

Food & Drink Policy

Strictly no own food or drinks allowed in our Restaurant & Beer Garden.

• We ONLY do traditional Namibian farm-style cooking. We do NOT cater for other cultures rituals and cooking methods.
• Allergies and food restrictions should be told to the kitchen before ordering, or for dinner & breakfast bookings, mentioned before arrival.
• As per law, no liquor may be served on public holidays or Sundays with out meals.
• The Adventure Camp is non self catering.
• Adventure Camp prices include dinner & breakfast, drinks are not included.
• A self service bush-bar is available, outstanding payment for drinks will be settled before departure at the hotel.
• Breakfast is served between 06:00 – 09:00.
• Dinner is a 3-course set menu, and starts at 19:00.
• Dinner does not include drinks nor can items of food be traded for drinks.
• Day menu orders run from 06:00 - 18:00 at the Hotel.
• No own food or drinks are allowed to be consumed in our Restaurant & Beer Garden. You will be kindly asked to leave.

Electricity

Helmeringhausen Hotel is environmentally friendly, using solar power as our only source of electricity. Due to this, we have a limited electric supply.

• No electricity available.

WiFi

• There is no WiFi available at the Adventure Camp, however free WiFi is available at the hotel.
• Cellphone reception is available.

Fires

These rules are put in place to keep everyone safe, including wildlife.

• No guests at the Adventure camp may make fires.
• Fires are only to be made in designated areas, by Helmeringhausen Staff.
• Fires must be completely extinguished when not in use.
• Failure to comply with these rules may lead to being asked to leave and / or paying a fine.
• Any damages resulting from not abiding by these rules may result in a fine.

Right of Admission

We reserve right of admission. Helmeringhausen Hotel & Guest Farm is privately owned and any person who we, the owners, perceive as rude or out of order, can be asked to leave immediately, without prior notice.

Damages and Claims

Any damage to facilities, breakage or guest amenities used during your stay and any outstanding bills must be settled upon departure.

Should you fail to make payment, you hereby authorise Helmeringhausen Hotel to take payment with your card details provided. If no card details are provided you will receive a bill that will be sent to your email address and will be expected to settle it at soon as possible. If it is not settled by the provided date legal action may be taken.

We will not be held responsible for any claims for loss or damages to property, personal injury or any loss of life, howsoever caused, including but not limited to gross negligence.

By paying for your stay and/or clicking on the agree to terms & conditions, you automatically agree to these terms.

Please do not hesitate to contact us if you have any further questions.

Email: reservations@helmeringhausennamibia.com

Office Hours

• Monday - Friday | 08:00 - 16:00
• Saturday & Sunday | Closed
• Public Holidays | Closed

Unfortunately we are unable to attend to any requests on weekends and public holidays.

We trust in your kind understanding.